Job Description

Enterprise Contact Center as a Senior Representative supporting our Annuity business line. This position is intended for licensed professionals seeking to integrate their regulatory expertise with a commitment to delivering outstanding customer service.**Why This Role:****Responsibilities include but not limited to:**Navigate regulatory requirements while maintaining excellent customer experience.Location:Virtual hybrid model - must reside within 90-minute commutable radius of St. Paul, Minnesota.In-Office Requirements:Event-based for technical issues, or for moments that matter.**Qualifications:**Excellent verbal and written communication skills. Professional phone etiquette and active listening abilities. and ability to Technical proficiency: ability to navigate multiple systems simultaneously while maintaining effective customer engagement.* Meets technical requirements for remote work (bandwidth and system specifications).**Preferred Qualifications:*** Experience in the financial services or insurance industry.* Background servicing annuity or life insurance accounts (new business and/or in-force).* Interest in career progression to Specialist / SME Support or leadership roles within the Contact Center.**What Sets You Apart:**Successful candidates are empathetic problem solvers who combine regulatory knowledge with genuine care for customers. You reliably uphold high standards in financial servicing and compliance work, demonstrating drive and compassion.Strong typing skills and computer literacy. Ability to multi-task and manage time effectively in a fast-paced environment.Quick learner with strong knowledge retention. **Pay may vary depending on job-related factors and individual experience, skills, knowledge, etc. More information on base pay and incentive pay (if applicable) can be discussed with a member of the Securian Financial Talent Acquisition team.****Be you. With us.** At Securian Financial, we understand that attracting top talent means offering more than just a job it means providing a rewarding and fulfilling career. As a valued member of our high-performing team, we want you to connect with your work, your relationships and your community. Enjoy our comprehensive range of benefits designed to enhance your professional growth, well-being and work-life balance, including the advantages listed here:**Paid time off:*** **We want you to take time off for what matters most to you.** Our PTO program provides flexibility for associates to take meaningful time away from work to relax, recharge and spend time doing whats important to them. And Securian Financial rewards associates for their service by providing additional PTO the longer you stay at Securian.* **Leave programs:** Securians flexible leave programs allow time off from work for parental leave, caregiver leave for family members, bereavement and military leave.* **Holidays:** Securian provides nine company paid holidays.**Company-funded pension plan and a 401(k) retirement plan:** Share in the success of our company. Securians 401(k) company contribution is tied to our performance up to 10 percent of eligible earnings, with a target of 5 percent. The amount is based on company results compared to goals related to earnings, sales and service.**Health insurance:** From the first day of employment, associates and their eligible family members including spouses, domestic partners and children are eligible for medical, dental and vision coverage.**Volunteer time:** We know the importance of community. Through company-sponsored events, volunteer paid time off, a dollar-for-dollar matching gift program and more, we encourage you to support organizations important to you.**Associate Resource Groups:** Build connections, be yourself and develop meaningful relationships at work through associate-led ARGs. Dedicated groups focus on a variety of interests and affinities, including:### Join our Talent CommunityIf you don't see a role that fits your profile, join our Talent Community to stay informed about news, events and opportunities.Be you. With us.Were a bright-thinking, hard-working team focused on growth with purpose. And with large company resources and a small company feel, it means each of us is a name, not a number. Here, every voice matters bring us your ideas and curiosity.Discover the best you with us.

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