Job Description

Customer Service Specialist

Airgas is Hiring for a Customer Service Specialist in Henderson, NV!

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We are looking for you!

Essential Duties and Responsibilities include the following. Other duties may be assigned:

• Accept inbound calls and provide courteous assistance to the customers' needs regardless of account assignment.
• Handle any open territories assigned in a proactive manner. This includes proper follow up.
• Provide assistance to sales people who are out of the office either on scheduled or unscheduled time off.
• Handle all customer requests and keep the respective Sales Managers informed of customer matters that need further attention.
• Assist in the preparation of quotes, faxes, etc. as assigned by management.
• Ensure all orders are entered by the end of each day.
• Run various reports for sales and sales management as requested.
• Have a good understanding of SAP.
• Sit with each account manager and train on their top tier base and any special needs for all customers. Maintain a territory binder with notes, etc. and update on a regular basis.
• Maintain product knowledge, sales skills and procedure training by attending all training that pertains to position assigned by management. This includes all vendor training.
• Provide back up assistance to the front desk for answering phones and greeting visitors.
• Special projects - as assigned by management.

Required Qualifications and Competencies:

• High School Diploma or GED equivalent required
• Working experience with direct customer contact / customer service preferred
• Any combination of experience, education, or training that would provide the level of knowledge, skill and ability required
• Ability to display competence in Microsoft Word, Excel & Outlook
• Knowledge of SAP environment.
• Show high competency of communication and organizational skills

Physical Demands:

• Continuous sitting while using the computer terminal and/or telephone; constant use of sight while reviewing documents; constant use of speech/hearing abilities for communication. Ability to occasionally lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits:

We care about and support all Airgas associates. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees.

We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children.

Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees' dependents, and an Airgas Scholarship Program.

Your Differences Enhance Our Performance

At Airgas, we are committed to building a workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic.

About Airgas

Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions.

Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients.

Join us for a stimulating experience: At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, making sure our products are created sustainably and delivered safely and efficiently. In turn, you'll find a welcoming workplace where you're valued for who you are and where you can fill your potential while growing a fulfilling career whatever path you choose.

Equal Employment Opportunity Information

We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Airgas does not discriminate against qualified applicants with disabilities, and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com.

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