Job Description

*** This position is only for local candidates in Malta. Applicants from abroad are not accepted***

Do you possess native-level Italian fluency and a genuine drive to provide exceptional service? We are actively recruiting a Customer Advisor to work on-site in Malta and support our dedicated Car Rental Support Team . This is a prime opportunity for motivated individuals who are already legal residents in the country and looking for a full-time career.

The Position: Supporting Global Travelers

You will be representing a significant international car rental brand, ensuring that every Italian-speaking customer has a positive and effortless experience. Your role is key to managing the entire rental journey.

What You'll Be Responsible For:

• Multichannel Contact: Handling all incoming and outgoing customer communication via phone, email, and chat, strictly in Italian .
• Booking Management: Assisting customers with new reservations, changes, cancellations, and general inquiries related to their rentals.
• Policy Expertise: Clearly explaining rates, availability, insurance specifics, and contractual terms to customers.
• Conflict Resolution: Addressing customer issues and complaints with maturity and a focus on finding effective, positive solutions.
• Documentation: Accurately logging all customer interactions and strictly adhering to data protection protocols.
• Collaboration: Working closely with various internal departments to quickly resolve complex support cases.

Your Profile: Skills & Requirements

We prioritize attitude, language skills, and location eligibility for this role.

• Language Mandatory: You must be fluent (C1 or higher) in both spoken and written Italian .
• Internal Communication: Proficiency in English is needed for training and internal team interaction.
• Location Critical: Candidates must be based and legally residing in Malta —we cannot offer relocation support.
• Soft Skills: Strong people skills, a proactive, problem-solving mindset, and a dedication to customer satisfaction.
• Technical Aptitude: Basic computer knowledge and the capacity to efficiently learn new operational systems.
• Availability: Must be flexible to work on a rotational shift pattern, which includes weekends and public holidays.
• Bonus Experience: Any prior background in customer service, travel, or the automotive/rental sector is a plus, but not required.

What We Offer

In addition to a dynamic work environment, we provide solid benefits and clear career potential.

• Remuneration: A highly competitive salary package.
• Well-being: Comprehensive health and life insurance.
• Growth: Structured, paid training and continuous professional development, along with clear pathways for internal career progression .
• Environment: A supportive, international, and engaging workplace in modern offices.
• Perks: Employee recognition programs and opportunities for team building.

Seize the opportunity to join a global brand and advance your career while enjoying the Mediterranean lifestyle in Malta!

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