Company Description UMass Chan Medical School, Massachusetts’ first and only public academic health sciences center, is renowned for advancing medicine through education, research, and public health initiatives. The institution comprises three graduate schools and two business divisions, including ForHealth Consulting, which focuses on care management and health policy research, and MassBiologics, the only nonprofit FDA-licensed manufacturer of vaccines and biologics in the United States. UMass Chan is internationally recognized for its leadership in primary care education and biomedical research. The organization is committed to creating an inclusive culture that fosters collaboration and innovation to improve health outcomes. Its work supports a mission of making communities healthier and advancing medicine worldwide. Role Description Patient Care Coordinators are responsible for providing exceptional service by welcoming our patients and ensuring all check-in and checkout processes are completed. Acknowledge and greets patients, customer, and vendors as they walk into the practice, in a friendly and welcoming manner Answers and responds to telephone inquiries in a professional and timely manner Schedules appointments Gathers patients and insurance information Verifies and enters patient demographics into EMR ensuring all fields are complete Verifies vision and medical insurance information and enters EMR Maintains a clear understanding of insurance plans and is able to communicate insurance information to the patients Pulls schedules to ensure insurance eligibility prior to patient appointment and ensures files are complete Prepare insurance claims and run reports to ensure all charges are billed and filed Print and prepare forms for patients visit Collects and documents all charges, co-pays, and payments into EMR Allocates balances to insurance as needed Always maintains a clean workspace Practices economy in the use of _me, equipment, and supplies Performs other duties as needed and as assigned by manager Qualifications Proficiency in patient care practices and basic knowledge of medicine Excellent interpersonal skills, with the ability to communicate effectively and empathetically with patients and colleagues Ability to perform manual handling tasks safely and efficiently Strong understanding of health and safety protocols and procedures within a healthcare setting Previous experience in a healthcare setting is advantageous Commitment to patient-centered care and maintaining confidentiality Benefits 401(k) with Match Medical/Dental/Life/STD/LTD Vision Service Plan Employee Vision Discount Program HSA/FSA PTO Paid Holidays Benefits applicable to full Time Employees only. Physical Demands This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.
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