Job Description

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Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.

We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.

Primary Function

This key position supports the IT environment (servicing, infrastructure, and originations). Provides guidance of available technologies, identifies, and implements process improvements and production support. Requires minimal supervision and demonstrates ability to operate autonomously. This includes assistance in preparing the test environment and executing manual and automated testing. The position requires that the person has a solid knowledge of BA Deliverables and is proficient in multiple methodologies. This position will certify that deliverables have met all business and quality requirements. This position requires the candidate to possess analytical skills to analyze and decompose complex requirements into comprehensive test cases.

Principal Duties

• Work directly with the business users and financial analysts.
• Interview customers to analyze, clarify and document, business processes and customer requirements.
• Define and assist in resolving business/technical related challenges.
• Facilitate meetings with business and technical team members to drive towards project completion.
• Plan and execute the management and maintenance of projects.
• Support projects as they move from initiation to implementation and conduct project reviews with impacted staff.
• Develop user acceptance test cases based on the requirements defined.
• Prepare instructional documentation and update user documentation to reflect new modification.
• Assist in establishing project scope.
• Define and maintain business analyst role-based policies and procedures.
• Other duties as assigned by management.

Other Duties As Directed Education And Experience Requirements

• Bachelors degree required.
• Masters degree a plus.
• 5+ years experience in a MIS consumer or business analysis role.
• 3-5 years project coordinator experience preferred.

Knowledge, Skill, and Ability Requirements

• Expert listening and interpersonal skills.
• Strong written and verbal communication skills.
• Expert organizational skills and attention to detail.
• Strong prioritization and interpersonal skills to balance multiple demands.
• Inquisitive, curious, highly self-motivated to learn new business concepts.
• Expert problem solving and analytical skills.
• Ability to communicate ideas in both technical and user-friendly language.
• Ability to build team and external business relationships.
• Ability to collaborate with team members to achieve results.
• Solid balance of technical and business-related knowledge.

Additional Information

While this description is intended to be an accurate reflection of the positions requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

Company Benefits

• Medical, dental, and vision insurance
• Health Savings Account with employer contribution
• 401(k) Retirement plan with employer match
• Paid Maternity Leave/Parental Bonding Leave
• Pet insurance
• Adoption Assistance
• Tuition reimbursement
• Employee Loan Program
• The Newrez Employee Emergency and Disaster Fund is a new program to support our team members

Newrez NOW

• Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more.
• 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice.
• Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee.
• Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Research, Analyst, and Information Technology

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