Key Responsibilities Provide Remote Patient Monitoring (RPM) and Chronic Care Management (CCM) services to patients using multiple communication channels (phone, email, text) and digital health technologies. Provide patient support via health and lifestyle coaching, assistance navigating the healthcare system and as a liaison with their health care provider. Assist with patient enrollment, including account setup, device logistics, and scheduling initial setup calls. Provide technical support for our medical peripherals, troubleshooting, and ensuring proper functionality. Maintain accurate and up-to-date records of all customer interactions, technical issues, and resolutions. Identify and escalate priority issues per defined protocols to the appropriate stakeholders. Participate in projects (e.g., quality assurance, product feedback) to support company-wide als. Perform other assigned tasks that contribute to the team's success and the company’s overall growth. Qualifications and Core Competencies Location / Work Arrangement Idaho Remote Required Skills Highly organized with the ability to multitask and prioritize tasks effectively in a fast-paced environment. Strong verbal and written communication skills. Strong analytical and problem-solving skills. Desired Medical Assistant, Licensed Vocational Nurse (LVN/LPN) or equivalent experience Proficient with computer applications (e.g. Microsoft Office Suite, electronic health records) and the ability to learn new software quickly. Bilingual: {English/Mandarin, English/Korean, English/Vietnamese, English/Spanish, English/French or other languages} Ready to Apply Please also submit your resume to hr@drkumo.com and a cover letter explaining why you’re a great fit for this role. At DrKumo, we believe that great customer service makes a difference in healthcare. If you love helping people, problem-solving, and working in a team that values you, apply today!
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